Privacy Notice

Hi-Creative is committed to protecting any personal data you share with us. We aim to be clear about how and why we process your personal data.

1. Who we are

Throughout this notice, "we" and "us" refer to Hi-Creative being the collective artistic work of:
Martina, Markus and Bernd Hildebrandt.

Our email address is info@hi‑creative.co.uk

2. The type of personal data we collect

The type of information we may collect and hold about you:

• your name

• postal address

• telephone number(s)

• email address

• records of your correspondence with us

3. How we collect personal data

We may collect information about you when you give it to us:

• to receive information from us

• when you buy items from us

We may collect other personal data from your use of the website, such as your IP address and access times. See also the cookies notice on our website.

We may link our websites directly to other sites. This Privacy Notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy notices of any external websites you visit.

When making a payment all financial data is processed by PayPal.

4. Why we process your personal data

We may use your personal data to:

• provide you with information about us

• process the postage via Royal Mail of items you buy from us

• analyse and understand how people use our website so we can improve your experience

• keep a record of our relationship with you

• personalise our communications with you

• comply with applicable laws and regulations and requests from statutory agencies

5. The lawful bases we rely on to use your personal data

The legal bases that we rely on for processing your personal data are:

You have provided your consent to us using your personal data for a specific purpose:

We will ask for your consent to use your personal data, for example, to send you emails about workshops. You always have the right to withdraw your consent at any time.

It is necessary in connection with the performance of a contract with you:

It is necessary to process your personal data so that we can, for example, despatch items bought from our online shop.

It is necessary for compliance with a legal obligation to which we are subject:

This would include where we have to retain certain records.

6. Communications

We may contact you by post, telephone or e-mail, if you have given us this information, in response to an enquiry or regarding a purchase from our online shop.

You can update your contact preferences at any time by contacting us (see Contact below).

7. Data sharing

We do not sell your information under any circumstances.

Where we use service providers such as Royal Mail for post delivery, we may share information with them for this purpose.

We may need to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies.

8. Data retention

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected. In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations, such as keeping records of financial matters.

9. Your rights

You have the following legal rights to control your personal data:

Right of access

You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity.

Right to rectification

We also want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data which is inaccurate.

Right to erasure

You have the right to request that your personal data is erased from our records in certain circumstances.

Right to restrict processing

In certain circumstances as outlined in the ICO guidance, you have a right to require us to stop processing your personal data in a particular way.

10. Complaints

Please let us know if you have any queries or concerns about the way that your personal data is being processed by contacting us (see Contact below).

You are also entitled to make a complaint to the Information Commissioner’s Office (for further information see ico.org.uk)

11. Contact

For all enquiries relating to this Privacy Notice, please contact us at info@hi‑creative.co.uk

12. Changes to this Privacy Notice

We may update this notice from time to time so please check it regularly.

Last updated: 18 Nov 2019

For information about the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR), please visit ico.org.uk